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CONTACT US

Click Here to Send Us An Email


CALL TOLL FREE

1-800-750-5940
Monday-Saturday
9-5, MST

  SHOPPING INFORMATION

How to Start Your Own Saddle Shop
How to Order
Checking Your Order Status
Canceling Your Order
Credit Card Security
Privacy Policy
Dealer Newsletter
Tell-A-Friend
30 Money Back Guarantee
Sales Tax
Legal Disclaimers
Errors and Inaccuracies
Prices
Shipping Information
Credit Cards Accepted
  FREQUENTLY ASKED QUESTIONS
What is Casa Zia Saddlery?

Meet Our Saddlery Expert; Tommy Holmes

Why is a proper saddle fit so important?

How you determine the proper seat size?

How do you find your saddle measurement?

What are the best methods for leather care?

How Often Do I Clean My Saddle?

How Often Should I Oil My Saddle?

Things One Shouldn’t Do Regarding Saddle Care


How to Order
The quickest and easiest way to place your order is through our secure website.

Of course, if you have any questions, please contact us by email or CALL TOLL FREE at 1-800-750-5940 Monday-Saturday 9am-5pm MST.


Checking Your Order Status
When your order ships, UPS will send you an automatically generated email* containing your package tracking number(s) along with information about how to track your order.
*(this shipping confirmation is sent to the email address that you supplied when you placed your order)


Canceling Your Order
If your order has not been shipped, you may cancel you order at anytime. Send an email including your name, address, and order number and a customer service representative will contact you with the status of your order.


Credit Card Security
Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet
We have been guarding the security of tens of thousands of customers since 1970.


Privacy Policy
The privacy of our customers is of the utmost importance to Casa Zia Saddlery. We do not sell or rent any personal information from to anyone.


Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications.

Click Here to Sign Up For Our Dealer Newsletter


Tell-A-Friend
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. CasaZiaSaddlery.com will automatically send the friend a one-time email inviting them to visit the site. CasaZiaSaddlery.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact us by email to request the removal of this information from our database.


30 Money Back Guarantee
All products ordered through CasaZiaSaddlery.com are guaranteed to be of highest quality material and workmanship available in their respective price range. Return of merchandise for any reason mush be done within 30 days of invoice date. Merchandise must be in new condition, unused, and with all original tags.
--Merchandise damaged or broken in transit must be reported to your UPS or freight carrier immediately. CasaZiaSaddlery.com will not credit or refund any damaged goods not inspected by the carrier.
--No returns will be exchanged or credited unless accompanied by a valid return authorization number.
The above return policy applies to merchandise ordered through CasaZiaSaddlery.com and shipped by CasaZiaSaddlery.com. This policy does not apply to warehouse sales.

Merchandise Return Instructions
Contact Customer Service for instructions first by email or by calling TOLL FREE 1-800-998-8608 Monday-Saturday 9am-5pm MST. In most cases we will instruct you hold for inspection by carrier.
Return instructions:

  1. Obtain a return authorization code – El Paso Saddleblanket Customer Service by email or by calling TOLL FREE 1-800-750-5940 Monday-Saturday 9-5,MST. Have your Order Number ready.
  2. Enclose a copy of the packing slip or invoice with your return; if you no longer have the slip, enclose the following information so we can process your return quickly and accurately:
    --Your full name
    --Proof of purchase (invoice or packing list copy) and/or your order number
    --Reason for return
    --Desired action (replace item or refund)
  3. Ship your return merchandise, pre-paid and insured for your protection, via UPS or parcel post to:
    IMPORTANT: You must ship your return INSURED. If we receive your return broken, we will be unable to issue refund or credit.
    Casa Zia Saddlery
    6935 Commerce
    El Paso, TX 79915

Sales Tax
Wholesale purchases from this site are not subject to sales tax with a valid resale tax ID form on file with us.  We will contact first time customers with the sales tax ID forms. This policy is subject to change at anytime based on e-commerce laws, rules, and regulations.


Legal Disclaimers
Casa Zia Saddlery forbids the reproduction of its photographs in printed material or scanning or copying its images on the Internet, and restricts the usage of its trade names and products under copyright.


Errors and Inaccuracies
We strive to provide complete, accurate, up-to-date information on CasaZiaSaddlery.com. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions at any time, and to change or update information at any time without prior notice.


Prices
Prices and products available are subject to change without notice.


Shipping Information
Shipping Methods
The following shipping types are offered by Casa Zia Saddlery. Shipping times are estimated, NOT guaranteed, and may vary during holiday seasons.



Standard
(contiguous 48 United States only)

Delivery within 5-7 business days after your order leaves our warehouse.

May be shipped by UPS, FedEx, or USPS at the choice of Casa Zia Saddlery.

Saturday & Sunday delivery is not available.
 
3 DAY

Expected delivery within 2 business days after your order leaves our warehouse (usually 2-3 days after your order is placed).

Signature may be required.

Not available for shipments to U.S. territories, PO boxes, or APO addresses.

Not available for heavy items or items shipped directly from the manufacturer.

Weekend delivery is not available.

Additional shipping charges apply
 
NEXT DAY AIR

Expected delivery the next business day after your order leaves our warehouse (usually 2-3 days after your order is placed).

Signature may be required

Not available for shipments to U. S. territories, PO boxes, or APO addresses.

Not available for heavy or bulky items that require crating.

Weekend delivery is not available.

Additional shipping charges apply

 


Credit Cards Accepted
Casa Zia Saddlery accepts the following credit cards for online purchases:

American Express, VISA, MasterCard, Discover

Credit Cards: Credit cards are only billed at the time the order ships. If the amount charged exceeds your credit limit or is otherwise declined, we will attempt to contact you for payment.

Casa Zia Saddlery El Paso, TX 1.800.998.8608
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