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FAQs
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How do I place an order?
How do I check the status of my order?
How do I cancel my order?
Is this site secure?
What is your privacy policy?
What is your shipping policy?
Which credit cards do you accept?


How to Order
The quickest and easiest way to place your order is through our secure website.

Of course, if you have any questions, please contact us by email or CALL TOLL FREE at 1-800-750-5940 Monday-Saturday 9am-5pm MST.


Checking Your Order Status
When your order ships, UPS will send you an automatically generated email* containing your package tracking number(s) along with information about how to track your order.
*(this shipping confirmation is sent to the email address that you supplied when you placed your order)


Canceling Your Order
If your order has not been shipped, you may cancel you order at anytime. Send an email including your name, address, and order number and a customer service representative will contact you with the status of your order.


Credit Card Security
Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet
We have been guarding the security of tens of thousands of customers since 1970.


Privacy Policy
The privacy of our customers is of the utmost importance to Casa Zia Saddlery. We do not sell or rent any personal information to anyone.


Shipping Information
Shipping Methods
The following shipping types are offered by Casa Zia Saddlery. Shipping times are estimated, NOT guaranteed, and may vary during holiday seasons.



Standard
(contiguous 48 United States only)

Delivery within 5-7 business days after your order leaves our warehouse.

May be shipped by UPS, FedEx, or USPS at the choice of Casa Zia Saddlery.

Saturday & Sunday delivery is not available.
 
3 DAY

Expected delivery within 2 business days after your order leaves our warehouse (usually 2-3 days after your order is placed).

Signature may be required.

Not available for shipments to U.S. territories, PO boxes, or APO addresses.

Not available for heavy items or items shipped directly from the manufacturer.

Weekend delivery is not available.

Additional shipping charges apply
 
NEXT DAY AIR

Expected delivery the next business day after your order leaves our warehouse (usually 2-3 days after your order is placed).

Signature may be required

Not available for shipments to U. S. territories, PO boxes, or APO addresses.

Not available for heavy or bulky items that require crating.

Weekend delivery is not available.

Additional shipping charges apply

 


Credit Cards Accepted
Casa Zia Saddlery accepts the following credit cards for online purchases:

American Express, VISA, MasterCard, Discover

Credit Cards: Credit cards are only billed at the time the order ships. If the amount charged exceeds your credit limit or is otherwise declined, we will attempt to contact you for payment.

Casa Zia Saddlery El Paso, TX 1.800.998.8608
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